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Matt Thompson: What we learned. What’s next.

vr, 17/07/2015 - 20:01
What we learned

“Spending time right after workweeks to knock out documentation, to-dos, and reflection puts wind in our sails.” –Michelle

Allocate time for documentation and follow-up after work weeks. Be intentional about spending time to write up documentation / key decisions made. At the MozFest prep in Scotland, for example, we had a whole day to wrap, document, prep blogs and wikis, etc. — it really helped.

“PTO requires more prep to keep everyone in sync and unblocked … and keep PTO enjoyable.” — Matthew

  • Be more intentional about vacation hand-off and planning. PTO and calendar confusion slowed us down last Heartbeat. Be more intentional about planning and hand-off. In heavy PTO season, we may need to adjust our roadmap / expectations.
  • The “Pledge to Teach” we shipped on doesn’t have a strong conversion rate yet. (Though the pledge -> next step conversion rate is really good.) Need to iterate. (Blog post on this coming soon.)
  • The CRM project is big and hard to keep a track of. So we spent time making the ‘Plan of Record’ a more useful view:
  • Working with communities may be easier and more effective (and appreciative) with a dedicated community manager. We’re collaborating with Participation Team, but have more work to do to on-board community.
  • It’s hard to have engineers jump onto tasks with same results as regular team. Continuity helps. Discontinuity slows us. (See: PTO.)
  • Read this: Mozilla Clubs: 2015 Half-Time Report

What we’re doing next

This Heartbeat (July 31):


Learning Products:

Fundraising and Metrics:

Learning Networks:

Vacation time to be aware of this Heartbeat:

  • Matthew: off July 27-31
  • David Ascher: Jul 20-24
  • Claw: July 22- 27
  • Mark: July 24 — Aug 10
  • Cassie: July 20-24
  • Bobby: August 1-14
  • Laura D: July 24
  • Michelle: July 20, 21
Categorieën: Mozilla-nl planet

Support.Mozilla.Org: What’s up with SUMO – 17th July

vr, 17/07/2015 - 19:00

Hello, SUMO Nation (and Planet Mozilla, woohoo!) It is time again to give you a fresh slew of updates and reminders (I know you love reminders) from the world of SUMO!

New SUMO warriors, assemble & support!
If you joined us recently, don’t hesitate – come over and say “hi” in the forums! Contributors of the week
  • Philipp – for rounding up bugs/common issues on the forums
  • Michael – for being an all-star host in the forums and helping with the Templates
  • Vanja – for localizing all Serbian Templates and his on-going awesomeness in the l10n corner of SUMO

Gentlemen, we salute you!

Monday SUMO Community meeting Reminder: the next SUMO Community meeting…
  • …is going to take place on Monday, 20th of July. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
Help needed – thank you! Developers Community Support Forum
  • New advanced search will be hopefully coming this quarter!
  • The One and Done SUMO Contributor Support Training is live. Start here!
Knowledge Base
  • A few light experiments are going on for new article request forms and an easier-to-use article submission form via Google Docs.
  • There could be more Windows 10 articles coming up – Joni is working this out with the UX team.
L10n Firefox
  • Adobe Flash became a hot topic recently for all the wrong reasons. If you want to get the most up-to-date information about our community actions around this, visit this thread.
  • Win64 in Firefox 40
Firefox OS
  • Recent launches for 2.0 devices happened in South Africa, Mauritius, Niger, Mali, Senegal, Tunisia and Botswana. Hooray for Africa!
Firefox for Android
  • The documentation for v40 started this week with the password manager.
  • Reminder: as of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

There you go – we hope you enjoyed this round of updates and will join us for the Monday meeting. In the meantime, stay cool!


Categorieën: Mozilla-nl planet

William Reynolds: Becoming a volunteer again

vr, 17/07/2015 - 18:07

I’m going back to my roots as a volunteer!

The last 6 years have been incredible. Meeting and working with hundreds of Mozillians around the world has been inspiring, challenging and lots of fun. Since my internship in 2009, I’ve seen both myself and Mozilla grow a lot. Thank you for working with me on the Project and teaching me constantly.

Mozillians, continue to do great things for the Web. I’m convinced that we have the most impact when we focus on the user and do things unconventionally. I’m excited about Mozilla’s current focus and journey to space. And while it’s challenging, I know Mozillians are ready for those challenges.

Don’t just fly, soar.

I’ll continue to be involved as a Mozilla Reps mentor and as a contributor. You’ll see me around, mostly online, instead of at the Mozilla SF space each day.

You can reach me through my Mozillians profile and follow what I do next on Twitter @dailycavalier. Please keep in touch and I’m happy to meet up with you in SF.

Categorieën: Mozilla-nl planet

Kim Moir: Learning Data Science and evidence based teaching methods

vr, 17/07/2015 - 17:41
This spring, I took several online courses on the topic of data science.  I became interested in expanding my skills in this area because as release engineers, we deal with a lot of data.  I wanted to learn new tools to extract useful information from the distributed systems behemoth we manage.

This xckd reminded me of the challenges of managing our buildfarm somedays :-)
I took three courses from Coursera's Data Science track from John Hopkins University. As with previous coursera classes I took, all the course material is online (lecture videos and notes).  There are quizzes and assignments that are due each week.  Each course below was about four weeks long.

The Data Scientist's Toolbox - This course was pretty easy. Basically a introduction to the questions that data scientists deal as well a primer on installing R, RStudio (IDE for R), and using GitHub.
R Programming - Introduction to R.  Most of the quizzes and examples used publicly available data for the programming exercises.  I found I had to do a lot of reading in the R API docs or on stackoverflow to finish the assignments.  The lectures didn't provide a lot of the material needed to complete the assignments.  Lots of techniques to learn how to subset data using R which I found quite interesting, reminded me a lot of querying databases with SQL to conduct analysis.
Getting and Cleaning Data - More advanced techniques using R.  Using publicly available data sources to clean different data sources in different formats, XML, excel spreadsheets, comma or tab delimited. Given this data, we had to answer many questions and conduct specific analysis by writing  R programs.  The assignments were pretty challenging and took a long time. Again, the course material didn't really cover all the material you needed to do the assignments so a lot of additional reading was required.

There are six more courses in the Data Science track that I'll start tackling again in the fall that cover subjects such as reproducible research, statistical inference and machine learning.   My next coursera  class is Introduction to Systems Engineering which I'll start in a couple of weeks.  I've really become interested in learning more about this subject after reading Thinking in Systems.

The other course I took this spring was the Software Carpentry Instructor training course.   The Software Carpentry Foundation teachers researchers basic software skills.  For instance, if you are a biologist analyzing large data sets it would be useful to learn how to use R, Python, and version control to store the code you wrote to share with others.  These are not skills that many scientists acquire in their formal university training, and learning them allows them to work more productively.  The instructor course was excellent, thanks Greg Wilson for your work teaching us.

We read two books for this course:
Building a Better Teacher: An interesting overview of how teacher is taught in different countries and how to make it more effective. Most important: Have more opportunities for other teachers to observe your classroom and provide feedback which I found analogous to how code review makes us better software developers.
How Learning Works: Seven Research-Based Principles for Smart Teaching: A book summarizing the research in disciplines such as education, cognitive science and psychology on the effective techniques for teaching students new material.  How assessing student's prior knowledge can help you better design your lessons, how to to ask questions to determine what material students are failing to grasp, how to understand student's motivation for learning and more.  Really interesting research.

For the instructor course, we met every couple of weeks online where Greg would conduct a short discussion on some of the topics on a conference call and we would discuss via etherpad interactively. We would then meet in smaller groups later in the week to conduct practice teaching exercises.  We also submitted example lessons to the course repo on GitHub. The final project for the course was to conduct a short lesson to a group of instructors that gave feedback, and submit a pull request to update an existing lesson with a fix.  Then we are ready to sign up to teach a Software Carpentry course!

In conclusion, data science is a great skill to have if you are managing large distributed systems.  Also, using evidence based teaching methods to help others learn is the way to go!

Other fun data science examples include
Tracking down the Villains: Outlier Detection at Netflix - detecting rogue servers with machine learning
Finding Shoe Stores in 100k Merchants: Using Data to Group All Things - finding out what Shopify merchants sell shoes using Apache Spark and more
Looking Through Camera Lenses: The Application of Computer Vision at Etsy

Categorieën: Mozilla-nl planet

Adam Lofting: Thoughts about CRM, from Whistler

vr, 17/07/2015 - 16:10

…and in the context of the Mozilla Learning Strategy.

Obligatory photo of Whistler mountainsAnother obligatory photo of the mountains

Mozilla recently held a coincidental work week in Whistler Village.

I knew this would be a busy week when the primary task for MoFo across teams was to ‘Dig into our relationships goal‘.

  1. Relationships‘ meant a lot of talk about relationship management (aka CRM).
  2. Goal‘ meant a lot of talk about metrics.

Between these two topics, my calendar was fully booked long before I landed in Canada.

My original plan was to avoid booking any meetings, and be more flexible about navigating the week. But that wasn’t possible. This is a noticeable change for me in how people want to talk about metrics and data. A year ago, I’d be moving around the teams at a work-week nudging others to ask ‘do you want to talk about metrics?’. This week in contrast was back-to-back sessions requested by many others.

We also spent a lot of time together talking about the Mozilla Learning Strategy. And this evolving conversation is feeding back into my own thinking about delivering CRM to the org.

Where I had been thinking about how to design a central service that copes with the differences between all the teams, what I actually need to focus on is the things that are the same across teams.

I’m not designing many CRMs for many teams, but instead a MoFo CRM that brings together many teams.

I’m not actually giving this post enough writing time to add the context for some readers, but that small change in framing is important. And I think very positive.

Lastly, one other important lessons learned: Pay attention to time-zones and connecting flights when booking your travel, or you’ll end up sleeping in the airport.


Categorieën: Mozilla-nl planet

Christian Heilmann: The full stackoverflow developer

vr, 17/07/2015 - 14:04

In a few talks and interviews I lamented about a phenomenon in our market that’s always been around, but seems to be rampant by now: the one of the full stackoverflow developer. Prompted by Stephen Hay on Twitter, I shall now talk a bit about what this means.

copy and paste

Full Stack Overflow developers work almost entirely by copying and pasting code from Stack Overflow instead of understanding what they are doing. Instead of researching a topic, they go there first to ask a question hoping people will just give them the result.

In many cases, this works out. It is amazing what you can achieve by pasting things you don’t understand, that people who know what they are doing put out there.

I am not having a go at Stackoverflow here. It is an incredible resource and it is hard to create a community like this and not drown in spam and mediocrity (trust me, I am admin on several technical Facebook groups).

We had that problem for a long time. I challenge anyone learning PHP not simply copying the code examples in the notes. W3Schools for years gave us the answers we wanted, but didn’t need. Heck, even Matt’s Script Archive is probably the source for many a spam mailer as people used without knowing what it does.

I am, however, worried about how rampant this behaviour is today. Of course, it is understandable:

  • Creating something is more fun than reading up on how to create something
  • Using something that works immediately, even if you don’t know how it does it, feels better than encountering the frustration of not being able to fix something.
  • You feel like you cheated the system – shortcuts are fun, and makes you feel like you’re cleverer than all those chumps who spend all this time learning
  • Our job is mainstream and there is a massive need for developers. The speed of how we are asked to deliver has massively increased. People want results quicker, rather than cleaner.

We, as a community, are partly to blame for breeding this kind of developer:

  • When we answer questions, we tend to give the solution instead of analysing what the person really needs. This is much more work, so we tend to avoid it.
  • Posting the “one true solution” and winning a thread on StackOverflow feels great – even if we have no plan whatsoever to come back to it later if it turns out not to be such a good idea any longer as the environment changed
  • Getting recognition, Karma and upvotes for giving the solution is much easier than getting it for being the person who asks the right questions to get to the source of the problem
  • It is easy to lose patience with getting the same questions over and over again and a “just use jQuery” is easy to paste

So what? Why is it a problem if people are faster and more effective in releasing products?

Of course, you can call me a grumpy old so-and-so now and tell me that the concept of learning the basics in software is an outdated concept. The complexity of today’s products makes it almost impossible to know everything and in other, highly successful environments using lots of packages and libraries is par for the course. Fine, although we seem to be understanding that software as a whole might be more broken than we care to admit, and this might be one of the causes.

There are several problems with full stack overflow development:

  • It assumes the simplest answer with the most technical detail is the best. This is dangerous and can result in many a copied and pasted example which has a lot of issues surviving for years and years on the web.
  • The most copy-able answer being used, upvoted and linked to means that better solutions that fix its issues are much less likely to succeed in replacing them. There is no “digging deeper”, so even important fixes will fall under the radar.
  • Any expert community is most likely to have a lot of assumptions as to what makes up a “professional environment”. That means that answers giving in those communities are very likely to work in a great, new and complex developer setup but are not necessarily useful for our end users out there. It is very easy to add yet another library or npm package or bootstrap solution to a project, but it adds to the already full-to-the-brim landfill of outdated code on the web.
  • It perpetuates the fondness we have for tersity over writing understandable code. The smallest solution – however unreadable – is always the one that wins the thread. As people copy and paste them without understanding, that’s fine by them. For debugging and maintenance, however, it is the worst solution. A great example for this is the use of || for default parameters. Short isn’t better, it is just less work.
  • It cheapens our craft. If we, as the people delivering the work, don’t have any respect for it and simply put things together and hope they work, then we shouldn’t be surprised if our managers and peers don’t see us as professionals.

The biggest problem, however, is that it is bad for the developers themselves.

Finding pride in your work is the biggest reward

Going on the web, finding a solution and copying and pasting it is easy – too easy. There is no effort in it, and it is not your work – it is someone elses. Instead of being proud of what you achieved, you are more likely to stress out as you don’t want to be found out as a phoney who uses other people’s work and sells it as your own.

Repetition is anathema to a lot of developers. Don’t repeat yourself (DRY) is a good concept in code, but for learning and working it is a terribly idea. We need repetition, to build up muscle memory. The more you repeat a task, the easier it gets and your body does it without you having to think about it.

When you started driving a car, you probably sat down on the seat and got utterly overwhelmed by all the gears, levers, pedals and things to pay attention to. After a while, you don’t even think about what you are doing any longer, and even switching from UK to other cars is not an issue. Failing and learning from it is something we retain much better than simply using something. We put more effort in, it feels more worthy.

Dan Ariely’s TED Talk “What makes us feel good about our work” has some incredibly good points about that topic:

Recognition is what we crave as humans. And we can’t get recognition if we don’t own what we do. You can totally get by copying and pasting and using solution after solution and abstraction upon abstraction. But, sooner or later, you will feel that you are not achieving or creating anything. Many developers who worked like that burned out quickly and stopped developing, stopped caring. And that is a big loss as you might be the person to come up with the next great idea that changes things for a lot of us. That’s an option you shouldn’t rob yourself of. Don’t be a full stackoverflow developer. You deserve to be better.

Categorieën: Mozilla-nl planet

Mozilla Reps Community: Reps Weekly Call – July 16th 2015

vr, 17/07/2015 - 14:04

Last Thursday we had our weekly call about the Reps program, where we talk about what’s going on in the program and what Reps have been doing during the last week.


  • Webmaker tools.
  • Featured events.
  • What’s Council up to this week?
  • Whistler Recap take two.
AirMozilla video

Detailed notes

Shoutouts to the Uganda Community, all Moslem Mozillians and Nuke.

Webmaker tools

Bobby (@secretrobotron) joined that call to remind that there are plans to take down Appmaker & Popcorn Maker, but simply “move” Thimble & Goggles. Don’t expect these to be accessible after August 31st.

They are building a way to users to access their old makes — they will all be stored indefinitely.

Read and share the old blog post if you haven’t already.

Reach out to Bobby if you have more questions.

Featured events
  • MozFest East Africa (17th to 19th). Kampala, Uganda.
  • Hack in India (18th, 19th). Bangalore, India.
  • OSCON (21st, 24th). Portland, USA.
  • Campus Party Mexico (22nd to 26th). Zapopan, Mexico
  • Campus Party Recife (22nd to 26th). Olinda, Brazil.

Don’t forget to add your event to Discourse, and share some photos, so it can be shared on Reps Twitter account.

What’s up with Council this week?

These are some of the initiatives Council is working this week:

  • Brainstorm about recognition.
  • RoTM June blog post in the works.
  • Mentor selection process 2.0 (shared on reps-general)
  • Blog post about Reps work at Whistler Work Week.
Whistler Recap take two

We have some videos and articles about this Work Week that we recommend to check.

More blog posts about Whistler:

Raw etherpad notes.

Don’t forget to comment about this call on Discourse and we hope to see you next week!

Categorieën: Mozilla-nl planet

Gregory Szorc: Prompting to Run mach mercurial-setup

vr, 17/07/2015 - 13:35

Earlier this week, I landed some changes to the Firefox development environment that aggressively make mach prompt to run mach mercurial-setup. Full details in bug 1182677.

As expected, the change resulted in a fair amount of whining and bemoaning among various Firefox developers. I wanted to take some time to explain why we moved forward, even though we knew not everyone would like the feature.

My official job title at Mozilla is Developer Productivity Engineer. My job is to make you do your job better.

I've been an employee at Mozilla for four years and in that time I've witnessed a surprising lack of understanding around version control tools. (I don't think Mozilla is significantly different from most other companies here.) I find that a significant number of people are practicing sub-optimal version control workflows because they don't know any better (common) or because they are unwilling to change from learned habits.

Furthermore, Mercurial is a highly customizable tool. A lot of Mozillians have spent a lot of time developing useful extensions to Mercurial that enable Mozillians to use Mercurial more effectively and to thus become more productive. The latest epic time-saving hack is Nick Alexander's work to make Fennec build 80% faster by having deep integration with version control.

mach mercurial-setup is almost two years old. Yet, when assisting my fellow Mozillians with Mercurial issues, my "have you run mach mercurial-setup?" question is still often met with blank stares followed by "wait, there's a mach mercurial-setup?!" What's even more frustrating is people wrongly believing that Mercurial can't do things like rebasing and then spreading misinformation about the lackings of Mercurial. (Mercurial has many advanced features disabled out of the box so new users don't footgun themselves.)

Just like Firefox would be irrelevant if it didn't have millions of users, your awesome tool is mostly irrelevant if you are its only user. That's why when I hear of someone say they created an amazing tool for themselves or modified a third party tool without sending the improvements upstream, my blood pressure rises a little. It rises because here this person did something awesome and they or some limited subset of people who happened to be following the person on Twitter or reading their blog at that point in time managed to a) know about the tool b) take the effort to install it. The uptake rate is insanely low and return on investment for that tool is low. It results in duplication of effort. I find this painfully frustrating because I want everyone to have easy access to the best tools available. This requires that tools are well advertised and easy to install and use.

The primary goal of mach mercurial-setup is to make it super easy for anyone to have an optimal Mercurial experience. It was apparent to me that despite mach mercurial-setup existing, numerous people didn't know it existed or weren't using it. Your awesome tool isn't very awesome unless people are using it. And a lot of the awesome tools people have built around Mercurial at Mozilla weren't being utilized and lots of productivity wins were thus being unrealized. Forcefully pushing mach mercurial-setup onto people is thus an attempt to unlock unrealized productivity wins and to make people happier about the state of their tools.

I'm not thrilled that mach's prompting to run mach mercurial-setup is as disruptive as it is. It's bad user experience. I know better. But, (and this is explained somewhat in the bug), other solutions are more complicated and have other gotchas. The current, invasive implementation was the easiest to implement and has the biggest bang for the buck in terms of adoption. We knew people would complain about it. But from my perspective, it was do this or do nothing. And nothing hadn't been very effective. So we did something.

There has been lots of feedback about the change this week. Most surprising to me is the general sentiment of "I don't want something automatically changing my hgrc file." I find this surprising because mach mercurial-setup puts the user firmly in control by prompting before doing anything, thus respecting user choice and avoiding gotchas and unwanted changes. It's clear this property needs to be advertised a bit more so people aren't scared to run mach mercurial-setup and don't spread fear, uncertainty, and doubt about the tool to others. (I also find it somewhat surprising people would think this in the first place: I'd like to think we'd implicitly trust most Mozillians to implement tools that respect user choice and don't do malicious things.)

Like all software, things can and will change. The user experience of this new feature isn't terrific. We'll iterate on it. If you want to help enact change, please file a bug in Core :: mach (for now) and we'll go from there.

Thank you for your patience and your understanding.

Categorieën: Mozilla-nl planet

Adam Lofting: Working on CRM

vr, 17/07/2015 - 13:17

I’m writing a couple of blog posts today. This first is a belated note about my work on CRM for MoFo, and how I ended up doing this.

Slides from my presentation to MoFo on our All Staff call in June.

In the second quarter of the year, my Metrics work was pretty quiet while we were prototyping the new Webmaker Android App, and the Learning Networks team was in planning mode for Mozilla Clubs. There was some strategic work to do, but at this stage in the product life-cycle, data-driven decision making isn’t a useful tool. I never actually ran out of things to do, but was keen to spend my time on things that had the most impact.

So I was looking around for projects to help with. Talking to David Ascher, I explained that the projects that engaged me most were the complex ones that combined the needs and views of many different teams. This was also a moment of realisation for me that this was true of every job I’ve held. I like connecting things, including differing points of view.

The MoFo CRM project has been on the table(s) for a while now, but it never gained momentum for legitimate organisational reasons. All our teams needed some form of CRM, but even those with the biggest requirements didn’t have spare capacity to supply CRM tools to the rest of the teams. The more a team tried to coordinate with others, the more complex it was to solve for their own use case. It was everyone’s problem, and no-one’s problem.

So my proposal was to have a ‘product manager’ to look after CRM as an internal service to the org; Centralise ownership of the complexity rather than making it everyone’s problem. That way teams can think about the benefits of using the CRM rather than the complexity of building it. And after reviewing the plan with our Ops leadership, I picked up this task.

It’s been a couple of month’s since then, and I’ve had hundreds of hours of conversations with people across Mozilla about CRM. The project is living up to my request of ‘complex’, but I’m also pleased we’ve started doing the work. Although CRM includes more than it’s fair share of ‘Enterprise IT’, we’re keeping our workflow inline with the agile methods we apply to our own products and projects.

But it’s a difficult project to track, with many plates that need to keep spinning. I noticed this most after being offline with my family for two weeks then coming back to work. It took me a few days to get up to speed on each of the CRM pieces. So this week I’ve been working on documentation that’s easier to follow.

The project is now split into seven projects, and the current status of each, and the next steps with links to github issues for tracking and discussion can now all be found in one place. Building on Matt Thomson’s hard work organizing many Mozilla things, I’m using this wiki/etherpad combo as my working doc: CRM Plan of Record.

Categorieën: Mozilla-nl planet