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Support.Mozilla.Org: Firefox 49 Support Release Report

Mozilla planet - do, 20/10/2016 - 01:13

This report is aiming to capture and explain what has happened during and after the launch of Firefox 49on multiple support fronts: Knowledge Base and localization, 1:1 social and forum support, trending issues and reported bugs, as well as to celebrate and recognize the tremendous work the SUMO community is putting in to make sure our users experience a happy release. We have lots of ways to contribute, from Support to Social to PR, the ways you can help shape our communications program and tell the world about Mozilla are endless. For more information: []

Knowledge Base and Localization Article Voted “helpful” (English/US only) Global views Comments from dissatisfied users Desktop (Sept. 20 – Oct. 12) 76-80% 93871 “No explanation of why it was removed.” 61-76% 8625 none 36-71% 11756 “Didn’t address Firefox not playing YouTube tutorials” 70-75% 5147 “Please continue to support Firefox for Pentium III. It is not that hard to do.”

“What about those who can’t afford to upgrade their processors?”

Android (Sept. 20 – Oct. 12) 68% 292 none Localization Article Top 10 locale coverage Top 20 locale coverage Desktop (Sept. 20 – Oct. 12) 100% 86% 100% 81% 100% 81% 100% 81% Android (Sept. 20 – Oct. 12) 100% 71%


Support Forum Threads


Great teamwork between some top contributors


Bugs Created from Forum threads – SUMO Community
  • [Bug 1305436] Firefox 49 won’t start after installation
  • [Bug 1304848] Users report Firefox is no longer launching after the 49 update with a mozglue.dll missing error instead
  • (Contributed to) [Bug 1304360] Firefox49 showing graphics artifacts with HWA enabled
Army Of Awesome

(by Stefan Costen -Costenslayer)

My thanks goes out to all contributors for their help in supporting everyone from crashed (which can be difficult and annoying) to people thanking us. All of your hard work has been noticed and is much appreciated

Along with Amit Roy (twitter: amitroy2779) for helping uses every day

Social Support Highlights

Brought to you by Sprinklr

Total active contributors in program ~16

Top 12 Contributors Name Engagements Noah 103 Magdno 69 Daniela 28 Andrew 25 Geraldo 10 Cynthia 10 Marcelo 4 Jhonatas 2 Thiago 2 Joa Paulo 1

Number of Replies:


Trending issues

Innbound, what people are clicking and asking about:


Outbound top engagement:


Thank yous from users who received SUMO help Support Forums:

Thanks to jscher from determining between how windows and Firefox handles different video file types Thank you post

Thank you for Noah from a user on Social, link here

Tune in next time in three weeks for Firefox 50!

Categorieën: Mozilla-nl planet

Air Mozilla: Singularity University

Mozilla planet - do, 20/10/2016 - 00:11

Singularity University Mozilla Executive Chair Mitchell Baker's address at Singularity University's 2016 Closing Ceremony.

Categorieën: Mozilla-nl planet

Air Mozilla: IEEE Global Connect

Mozilla planet - do, 20/10/2016 - 00:10

IEEE Global Connect Mozilla Executive Chair Mitchell Baker's address at IEEE Global Connect

Categorieën: Mozilla-nl planet

Eric Shepherd: Finding stuff: My favorite Firefox search keywords

Mozilla planet - wo, 19/10/2016 - 23:33

One of the most underappreciated features of Firefox’s URL bar and its bookmark system is its support for custom keyword searches. These let you create special bookmarks that type a keyword followed by other text, and have that text inserted into a URL identified uniquely by the keyword, then that URL gets loaded. This lets you type, for example, “quote aapl” to get a stock quote on Apple Inc.

You can check out the article I linked to previously (and here, as well, for good measure) for details on how to actually create and use keyword searches. I’m not going to go into details on that here. What I am going to do is share a few keyword searches I’ve configured that I find incredibly useful as a programmer and as a writer on MDN.

For web development

Here are the search keywords I use the most as a web developer.

Keyword Description URL if Opens an API reference page on MDN given an interface name. elem Opens an HTML element’s reference page on MDN. css Opens a CSS reference page on MDN. fx Opens the release notes for a given version of Firefox, given its version number. mdn Searches MDN for the given term(s) using the default filters, which generally limit the search to include only pages most useful to Web developers. mdnall Searches MDN for the given term(s) with no filters in place. For documentation work

When I’m writing docs, I actually use the above keywords a lot, too. But I have a few more that I get a lot of use out of, too.

Keyword Description URL bug Opens the specified bug in Mozilla’s Bugzilla instance, given a bug number. bs Searches Bugzilla for the specified term(s). dxr Searches the Mozilla source code on DXR for the given term(s). file Looks for files whose name contains the specified text in the Mozilla source tree on DXR. ident Looks for definitions of the specified identifier (such as a method or class name) in the Mozilla code on DXR. func Searches for the definition of function(s)/method(s) with the specified name, using DXR. t Opens the specified MDN KumaScript macro page, given the template/macro name. wikimo Searches for the specified term(s).

Obviously, DXR is a font of fantastic information, and I suggest click the “Operators” button at the right end of the search bar there to see a list of the available filters; building search keywords for many of these filters can make your life vastly easier, depending on your specific needs and work habits!

Categorieën: Mozilla-nl planet

Mozilla's Rust goes real-time with code feedback - InfoWorld

Nieuws verzameld via Google - wo, 19/10/2016 - 22:00


Mozilla's Rust goes real-time with code feedback
Developers of Mozilla's Rust language, devised for fast and safe system-level programming, have unveiled the first release of the Rust Language Service (RLS), a project that provides IDEs and editors with live, contextual information about Rust code.

Categorieën: Mozilla-nl planet

Mozilla verteilt zwei neue System-Add-ons an Nutzer von Firefox 49 -

Nieuws verzameld via Google - wo, 19/10/2016 - 21:32

Mozilla verteilt zwei neue System-Add-ons an Nutzer von Firefox 49
Kurz vor Veröffentlichung von Firefox 49.0.2 hat Mozilla damit begonnen, zwei neue System-Add-ons an Nutzer von Firefox 49.0 und Firefox 49.0.1 zu verteilen. Damit behebt Mozilla diverse Probleme unabhängig vom nächsten Firefox-Update. Mozilla plant ...

Google Nieuws
Categorieën: Mozilla-nl planet

Air Mozilla: MozFest Volunteer Health & Safety Briefing

Mozilla planet - wo, 19/10/2016 - 20:30

MozFest Volunteer Health & Safety Briefing Excerpt from 2016 MozFest Volunteer Briefing on 19th October for Health and Safety

Categorieën: Mozilla-nl planet

Air Mozilla: Getting Started with Mozilla Maker Party 2016

Mozilla planet - wo, 19/10/2016 - 20:21

Getting Started with Mozilla Maker Party 2016 Getting Started with Mozilla Maker Party 2016

Categorieën: Mozilla-nl planet

Air Mozilla: MozFest Volunteer Meetup - October 19, 2016

Mozilla planet - wo, 19/10/2016 - 20:00

MozFest Volunteer Meetup - October 19, 2016 Meetup for 2016 MozFest Volunteers

Categorieën: Mozilla-nl planet

Air Mozilla: The Joy of Coding - Episode 76

Mozilla planet - wo, 19/10/2016 - 19:00

The Joy of Coding - Episode 76 mconley livehacks on real Firefox bugs while thinking aloud.

Categorieën: Mozilla-nl planet

Air Mozilla: Weekly SUMO Community Meeting Oct. 19, 2016

Mozilla planet - wo, 19/10/2016 - 18:00

Weekly SUMO Community Meeting Oct. 19, 2016 This is the sumo weekly call

Categorieën: Mozilla-nl planet

'Mozilla heeft zich teveel laten afleiden' - Computable

Nieuws verzameld via Google - wo, 19/10/2016 - 14:01


'Mozilla heeft zich teveel laten afleiden'
De Mozilla Foundation, vooral bekend van webbrowser Firefox, heeft teveel andere projecten opgezet waardoor het de weg kwijt is geraakt. De negen jaar oude mailclient Thunderbird is eerder al losgelaten en die software wordt elders ondergebracht.

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Categorieën: Mozilla-nl planet

'Mozilla heeft zich teveel laten afleiden' - Computable

Nieuws verzameld via Google - wo, 19/10/2016 - 08:02

'Mozilla heeft zich teveel laten afleiden'
De Mozilla Foundation, vooral bekend van webbrowser Firefox, heeft teveel andere projecten opgezet waardoor het de weg kwijt is geraakt. De negen jaar oude mailclient Thunderbird is eerder al losgelaten en die software wordt elders ondergebracht.

Categorieën: Mozilla-nl planet

Yunier José Sosa Vázquez: Nueva versión de Firefox llega con mejoras en la reproducción de videos y mucho más

Mozilla planet - wo, 19/10/2016 - 00:24

El pasado martes 19 de septiembre Mozilla liberó una nueva versión de su navegador e inmediatamente compartimos con ustedes sus novedades y su descarga. Pedimos disculpa a todas las personas por las molestias que esto pudo causar.

Lo nuevo

El administrador de contraseñas ha sido actualizado para permitir a las páginas HTTPS emplear las credenciales HTTP almacenadas. Esta es una forma más para soportar Let’s Encrypt y ayudar a los usuarios en la transición hacia una web más segura.

El modo de lectura ha recibido varias funcionalidades que mejoran nuestra lectura y escucha mediante la adición de controles para ajustar el ancho y el espacio entre líneas del texto, y la inclusión de narración donde el navegador lee en voz alta el contenido de la página; sin dudas características que mejorarán la experiencia de uso en personas con discapacidad visual.

El modo de lectura ahora incluye controles adicionales y lectura en alta voz

El modo de lectura ahora incluye controles adicionales y lectura en alta voz

El reproductor de audio y video HTML5 ahora posibilita la reproducción de archivos a diferentes velocidades (0.5x, Normal, 1.25x, 1.5x, 2x) y repetirlos indefinidamente. En este sentido, se mejoró el rendimiento al reproducir videos para usuarios con sistemas que soportan instrucciones SSSE3 sin aceleración por hardware.

Firefox Hello, el sistema de comunicación mediante videollamadas y chat ha sido eliminado por su bajo empleo. No obstante, Mozilla seguirá desarrollando y mejorando WebRTC.

Fin del soporte para sistemas OS X 10.6, 10.7 y 10.8, y Windows que soportan procesadores SSE.

Para desarrolladores
  • Añadida la columna Causa al Monitor de Red para mostrar la causa que generó la petición de red.
  • Introducida la API web speech synthesis.
Para Android
  • Adicionado el modo de vista de página sin conexión, con esto podrás ver algunas páginas aunque no tengas acceso a Internet.
  • Añadido un paseo por características fundamentales como el Modo de Lectura y Sync a la página Primera Ejecución.
  • Introducidos las localizaciones Español de Chile (es-CL) y Noruego (nn-NO).
  • El aspecto y comportamiento de las pestañas ha sido actualizado y ahora:
    • Las pestañas antiguas ahora son ocultadas cuando la opción restaurar pestañas está establecida en “Siempre restaurar”.
    • Recuerdo de la posición del scroll y el nivel de zoom para las pestañas abiertas.
    • Los controles multimedia han sido actualizados para evitar sonidos desde múltiples pestañas al mismo tiempo.
    • Mejoras visuales al mostrar los favicons.
Otras novedades
  • Mejoras en la página about:memory para reportar el uso de memoria dedicada a las fuentes.
  • Rehabilitado el valor por defecto para la organización de las fuentes mediante Graphite2.
  • Mejorado el rendimiento en sistemas Windows y OS X que no cuentan con aceleración por hardware.
  • Varias correcciones de seguridad.

Si prefieres ver la lista completa de novedades, puedes llegarte hasta las notas de lanzamiento (en inglés).

Puedes obtener esta versión desde nuestra zona de Descargas en español e inglés para Android, Linux, Mac y Windows. Si te ha gustado, por favor comparte con tus amigos esta noticia en las redes sociales. No dudes en dejarnos un comentario.

Categorieën: Mozilla-nl planet

Gervase Markham: Security Updates Not Needed

Mozilla planet - di, 18/10/2016 - 23:55

As Brian Krebs is discovering, a large number of internet-connected devices with bad security can really ruin your day. Therefore, a lot of energy is being spent thinking about how to solve the security problems of the Internet of Things. Most of it is focussed on how we can make sure that these devices get regular security updates, and how to align the incentives to achieve that. And it’s difficult, because cheap IoT devices are cheap, and manufacturers make more money building the next thing than fixing the previous one.

Perhaps, instead, of trying to make water flow uphill, we should be taking a different approach. How can we design these devices such that they don’t need any security updates for their lifetime?

One option would be to make them perfect first time. Yeah, right.

Another option would be the one from my blog post, An IoT Vision. In that post, I outlined a world where IoT devices’ access to the Internet is always mediated through a hub. This has several advantages, including the ability to inspect all traffic and the ability to write open source drivers to control the hardware. But one additional outworking of this design decision is that the devices are not Internet-addressable, and cannot send packets directly to the Internet on their own account. If that’s so, it’s much harder to compromise them and much harder to do anything evil with them if you do. At least, evil things affecting the rest of the net. And if that’s not sufficient, the hub itself can be patched to forbid patterns of access necessary for attacks.

Can we fix IoT security not by making devices secure, but by hiding them from attacks?

Categorieën: Mozilla-nl planet

Gervase Markham: WoSign and StartCom

Mozilla planet - di, 18/10/2016 - 23:37

One of my roles at Mozilla is that I’m part of the Root Program team, which manages the list of trusted Certificate Authorities (CAs) in Firefox and Thunderbird. And, because we run our program in an open and transparent manner, other entities often adopt our trusted list.

In that connection, I’ve recently been the lead investigator into the activities of a Certificate Authority (CA) called WoSign, and a connected CA called StartCom, who have been acting in ways contrary to those expected of a trusted CA. The whole experience has been really interesting, but I’ve not seen a good moment to blog about it. Now that a decision has been taken on how to move forward, it seems like a good time.

The story started in late August, when Google notified Mozilla about some issues with how WoSign was conducting its operations, including various forms of what seemed to be certificate misissuance. We wrote up the three most serious of those for public discussion. WoSign issued a response to that document.

Further issues were pointed out in discussion, and via the private investigations of various people. That led to a longer, curated issues list and much more public discussion. WoSign, in turn produced a more comprehensive response document, and a “final statement” later.

One or two of the issues on the list turned out to be not their fault, a few more were minor, but several were major – and their attempts to explain them often only led to more issues, or to a clearer understanding of quite how wrong things had gone. On at least one particular issue, the question of whether they were deliberately back-dating certificates using an obsolete cryptographic algorithm (called “SHA-1”) to get around browser blocks on it, we were pretty sure that WoSign was lying.

Around that time, we privately discovered a couple of certificates which had been mis-issued by the CA StartCom but with WoSign fingerprints all over the “style”. Up to this point, the focus has been on WoSign, and StartCom was only involved because WoSign bought them and didn’t disclose it as they should have done. I started putting together the narrative. The result of those further investigations was a 13-page report which conclusively proved that WoSign had been intentionally back-dating certificates to avoid browser-based restrictions on SHA-1 cert issuance.

If you can write an enthralling page-turner about f**king certificate authorities doing scuzzy nerd sh*t, damn, I couldn't pull that off.

— SwiftOnSecurity (@SwiftOnSecurity) September 28, 2016

The report proposed a course of action including a year’s dis-trust for both CAs. At that point, Qihoo 360 (the Chinese megacorporation which is the parent of WoSign and StartCom) requested a meeting with Mozilla, which was held in Mozilla’s London office, and attended by two representatives of Qihoo, and one each from StartCom and WoSign. At that meeting, WoSign’s CEO admitted to intentionally back-dating SHA-1 certificates, as our investigation had discovered. The representatives of Qihoo 360 wanted to know whether it would be possible to disentangle StartCom from WoSign and then treat it separately. Mozilla representatives gave advice on the route which might most likely achieve this, but said that any plan would be subject to public discussion.

WoSign then produced another updated report which included their admissions, and which outlined a plan to split StartCom out from under WoSign and change the management, which was then repeated by StartCom in their remediation plan. However, based on the public discussion, the Mozilla CA Certificates module owner Kathleen Wilson decided that it was appropriate to mostly treat StartCom and WoSign together, although StartCom has an opportunity for quicker restitution than WoSign.

And that’s where we are now :-) StartCom and WoSign will no longer be trusted in Mozilla’s root store for certs issued after 21st October (although it may take some time to implement that decision).

Categorieën: Mozilla-nl planet

Mozilla waarschuwt voor einde support sha-1-certificaten -

Nieuws verzameld via Google - di, 18/10/2016 - 23:13

Mozilla waarschuwt voor einde support sha-1-certificaten
Mozilla zal vanaf begin 2017 de ondersteuning van ssl-certificaten met het sha-1-algoritme stoppen, wat ervoor kan zorgen dat gebruikers bij het bezoeken van sommige websites een foutmelding zullen krijgen. Uit vorig jaar gepubliceerd onderzoek blijkt ...

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Categorieën: Mozilla-nl planet

Christian Heilmann: Decoded Chats – first edition live on the Decoded Blog

Mozilla planet - di, 18/10/2016 - 19:02

Over the last few weeks I was busy recording interviews with different exciting people of the web. Now I am happy to announce that the first edition of Decoded Chats is live on the new Decoded Blog.

Decoded Chats - Chris interviewing Rob Conery

In this first edition, I’m interviewing Rob Conery about his “Imposter Handbook“. We cover the issues of teaching development, how to deal with a constantly changing work environment and how to tackle diversity and integration.

We’ve got eight more interviews ready and more lined up. Amongst the people I talked to are Sarah Drasner, Monica Dinculescu, Ada-Rose Edwards, Una Kravets and Chris Wilson. The format of Decoded Chats is pretty open: interviews ranging from 15 minutes to 50 minutes about current topics on the web, trends and ideas with the people who came up with them.

Some are recorded in a studio (when I am in Seattle), others are Skype calls and yet others are off-the-cuff recordings at conferences.

Do you know anyone you’d like me to interview? Drop me a line on Twitter @codepo8 and I see what I can do :)

Categorieën: Mozilla-nl planet

Aki Sasaki: scriptworker 0.8.1 and 0.7.1

Mozilla planet - di, 18/10/2016 - 18:47

Tl;dr: I just shipped scriptworker 0.8.1 (changelog) (github) (pypi) and scriptworker 0.7.1 (changelog) (github) (pypi)
These are patch releases, and are currently the only versions of scriptworker that work.

scriptworker 0.8.1

The json, embedded in the Azure XML, now contains a new property, hintId. Ideally this wouldn't have broken anything, but I was using that json dict as kwargs, rather than explicitly passing taskId and runId. This means that older versions of scriptworker no longer successfully poll for tasks.

This is now fixed in scriptworker 0.8.1.

scriptworker 0.7.1

Scriptworker 0.8.0 made some non-backwards-compatible changes to its config format, and there may be more such changes in the near future. To simplify things for other people working on scriptworker, I suggested they stay on 0.7.0 for the time being if they wanted to avoid the churn.

To allow for this, I created a 0.7.x branch and released 0.7.1 off of it. Currently, 0.8.1 and 0.7.1 are the only two versions of scriptworker that will successfully poll Azure for tasks.

comment count unavailable comments
Categorieën: Mozilla-nl planet

Mike Ratcliffe: Running ESLint in Atom for Mozilla Development

Mozilla planet - di, 18/10/2016 - 17:54

Due to some recent changes in the way that we use eslint to check that our coding style linting Mozilla source code in Atom has been broken for a month or two.

I have recently spent some time working on Atom's linter-eslint plugin making it possible to bring all of that linting goodness back to life!

From the root of the project type:

./mach eslint --setup

Install the linter-eslint package v.8.00 or above. Then go to the package settings and enable the following options:

Eslint Settings

Once done, you should see errors and warnings as shown in the screenshot below:

Eslint in the Atom Editor

Categorieën: Mozilla-nl planet